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Vodafone Romania – how can u have the same brand, but don’t give a shit about your customers?

Probably many of you have been a customer of Vodafone Europe; probably not many have been using the Vodafone Romania’s services and customer support; if not, then let me tell you that IT’S A BIG DIFFERENCE between how the Romanian customer is treated by the Vodafone customer support and how the European (France, UK, Italy you name it) is taken care of.

For starters, my general impression after being almost 10 years a Vodafone subscriber is that Vodafone now doesn’t give a shit about me, my options, the services they offer to me or anything else except for me having the phone bill payed on time. It’s becoming harder and harder to get to Vodafone support people, and when you have an request that might seem normal in European market and services, you get the answer days away, if they will even bother to give it to you.

It doesn’t matter that you have stayed with Vodafone in crisis times, through changes time and against all odds, you kept on haging on that red and white logo like a beacon in the communication market. You don’t even get a bonus for being in their network after all that time and if you pay monthly bills around 150 euros, you get after 3 years a bonus of … hang on … 100 euro. 150 euro x 12 x 10 = 100 euro. That’s the bonus you should expect when you buy a new phone from Vodafone.

But since the post is about Vodafone, lets talk about the services: if you have a roaming and you want to call in Germany for example, you pay over 80 eurocents, this while the EU legislation is reglemmenting the fees for roaming within EU around 45 cents and lower. If you want to call other mobile networks from your country you get call fees around 16 cents / minute; while in Frances, for same situations you get 3-4 cents / minute call fees.

Now the best of the best: Vodafone mobile. You stay online 7 days, and Vodafone charges you for 2 weeks in spend online times. This while the 3G connection speed is a little bit higher than dial-up connection.

Now, if you are a Romanian, there are chances that you are used to be cheated by almost everyone. The state and government steals from you, makes you pay for everything – like from radio fee, raindrops fee, chairs fee – so Vodafone acts like a Romanian company, although it’s a world-wide corporation. Don’t you love this ? ” I do”

Communication, Internet General, Personal, social fees, romania communication, telephony, vodafone, wireless