Comments on: The Romanian Vodafone http://www.nikoara.com/2008/12/vodafone-romania-how-can-u-have-the-same-brand-but-dont-give-a-shit-about-your-customers.html seeing the Romanian world today, through a subjective eye Fri, 11 Nov 2011 13:54:38 +0000 hourly 1 http://wordpress.org/?v=3.3 By: John http://www.nikoara.com/2008/12/vodafone-romania-how-can-u-have-the-same-brand-but-dont-give-a-shit-about-your-customers.html/comment-page-1#comment-13734 John Fri, 11 Nov 2011 13:54:38 +0000 http://www.nikoara.com/?p=33#comment-13734 I use to work for Vodafone Romania as a retention specialist, the problem that i have with your post is that you believe that Vodafone owes you something, and this is an old communist mentality, i mean you want to get things for free because you BUY THEIR SERVICES???? Its like me coming here to post on your blog and ask for things in return because i posted. Vodafone is a business, and their long term goal is to make a profit, its not a charity, they don't give out things for free, i grew up all my life in Australia and when i come back to Romania i could not understand this everyone wants the government to give them something, they want free services, free money and to do as little work as possible. Now to move to the part i do agree, yes customer service in Vodafone is very bad, and this is happening because team leaders and call center managers don't know how to communicate and train their staff, most managers are very young with experience in Vodafone but that is about it. I know this case where this lady was charged 500 lei in advance because Vodafone wanted to, so i recommended that she cancels her plan, because her contract expired. Anyway this is just my view dont mean to offend anyone I use to work for Vodafone Romania as a retention specialist, the problem that i have with your post is that you believe that Vodafone owes you something, and this is an old communist mentality, i mean you want to get things for free because you BUY THEIR SERVICES???? Its like me coming here to post on your blog and ask for things in return because i posted. Vodafone is a business, and their long term goal is to make a profit, its not a charity, they don’t give out things for free, i grew up all my life in Australia and when i come back to Romania i could not understand this everyone wants the government to give them something, they want free services, free money and to do as little work as possible. Now to move to the part i do agree, yes customer service in Vodafone is very bad, and this is happening because team leaders and call center managers don’t know how to communicate and train their staff, most managers are very young with experience in Vodafone but that is about it. I know this case where this lady was charged 500 lei in advance because Vodafone wanted to, so i recommended that she cancels her plan, because her contract expired. Anyway this is just my view dont mean to offend anyone

]]> By: MaDSEGA http://www.nikoara.com/2008/12/vodafone-romania-how-can-u-have-the-same-brand-but-dont-give-a-shit-about-your-customers.html/comment-page-1#comment-2449 MaDSEGA Mon, 27 Sep 2010 13:20:08 +0000 http://www.nikoara.com/?p=33#comment-2449 I know this is an old post, but I needed to express my opinion :D.. Why would they even bother to keep the score right, cause Romania is a part of Europe only with its name. Considering we have salaries up to 10 TIMES LOWER than most of Europe countries, I guess companies find it normal to CHARGE MORE (which applies to 90% of products/services). Salutari I know this is an old post, but I needed to express my opinion :D .. Why would they even bother to keep the score right, cause Romania is a part of Europe only with its name. Considering we have salaries up to 10 TIMES LOWER than most of Europe countries, I guess companies find it normal to CHARGE MORE (which applies to 90% of products/services). Salutari

]]> By: Petre Nicoara http://www.nikoara.com/2008/12/vodafone-romania-how-can-u-have-the-same-brand-but-dont-give-a-shit-about-your-customers.html/comment-page-1#comment-2399 Petre Nicoara Tue, 14 Sep 2010 16:55:30 +0000 http://www.nikoara.com/?p=33#comment-2399 no, sry no, sry

]]> By: jeff cavaliere http://www.nikoara.com/2008/12/vodafone-romania-how-can-u-have-the-same-brand-but-dont-give-a-shit-about-your-customers.html/comment-page-1#comment-2355 jeff cavaliere Mon, 06 Sep 2010 22:57:04 +0000 http://www.nikoara.com/?p=33#comment-2355 Great write up, saved your website for hopes to read more information! Great write up, saved your website for hopes to read more information!

]]> By: casino games http://www.nikoara.com/2008/12/vodafone-romania-how-can-u-have-the-same-brand-but-dont-give-a-shit-about-your-customers.html/comment-page-1#comment-2319 casino games Fri, 03 Sep 2010 07:32:25 +0000 http://www.nikoara.com/?p=33#comment-2319 Do you accept guest posts? I would love to write couple articles here. Do you accept guest posts? I would love to write couple articles here.

]]> By: Cosmin Dorobantu http://www.nikoara.com/2008/12/vodafone-romania-how-can-u-have-the-same-brand-but-dont-give-a-shit-about-your-customers.html/comment-page-1#comment-1865 Cosmin Dorobantu Tue, 23 Feb 2010 18:25:52 +0000 http://www.nikoara.com/?p=33#comment-1865 ... and here's the competition: Orange (ex-Dialog) sent me, through a 3rd party, a sommation because I did not pay in 2002 (that's 8 years ago folks) the sum of 4 ron (1 EUR). Yep, Romania corrupts everything!... PS: nice blog, Petre, congrats! … and here’s the competition: Orange (ex-Dialog) sent me, through a 3rd party, a sommation because I did not pay in 2002 (that’s 8 years ago folks) the sum of 4 ron (1 EUR).
Yep, Romania corrupts everything!…

PS: nice blog, Petre, congrats!

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