RETIM – when you treat your clients as garbage
Friday was the chores day. One of the stops: RETIM – the Timisoara garbage collecting and recycling company. Over the past months, ReTim was trying to improve their image with lots of new programs, ads and improved garbage collection. Their staff has been submitted to qualifications and send to specialization courses for working with clients and software programs. In a word RETIM is trying to improve the image by using the means available on the market; ofc they are doing 10% of the job in marketing, but that’s call for willing in Romania. So, here’s the story:
- After waiting for more than 14 days for the monthly invoice, the person that collects the money from the clients arrived at my house with the wrong invoice
- One visit two days later at their invoice center; it’s morning, 9:30 AM, much too morning for my taste. I got to the office, and took the seat in front of a sales manager; she was talking to the telephone, of course to a friend or relative, about some trivial stuff. As I seat down, she noded at me, but she didn’t rush her call to end. Noooooo. …. telling to her friend what she watched on tv last night and her impression of someone she and the phone interlocutor knew WAS FAR MORE IMPORTANT THEN ME, THE CLIENT WHO JUST ARRIVED. After a few polite attempts to capture her attention, she FINALLY said “talk to you later” in the phone and hung up; this was 7 minutes after I was arriving and took the seat in front of her. 445 seconds counted. RIGHT! 445 seconds later! So I wasn’t important, I’m just garbage people (and BTW, what’s the trend of speaching from the company phone hours with your friends? RETIM, any idea why your phone bills are so high ? ). Finally, I started explaining that they made a wrong invoice, doubling over the night the number of people from the invoice, and the amount they perceived, and that I wanted to be billed by the number of persons from the contract signed 2 months earlier; she told me to make an request asking them to bill me after the contract. WTF did I signed the contract ? Again, for RETIM policy, CLIENTS = GARBAGE = AREA OF ACTIVITY AND EXPERTISE. The good news was that they promised the send the new invoice in two days. There’s no why in discussing openely with the lady in front of me, so I made the request to be billed according to my contract not to some fantasy some worker had over night, and leaved the building with the promise that 2 days later I will have the new invoice.
- 6 days later, oh you already guessed ? no invoice. So I called today, monday at their 0256 499 490 phone number. BIIIIG MISTAKE. The first men that answered was the centralist; with a tone raised he asked me what I want; no hellos, no how may I assist you; just a shouted what do u want. Again the garbage stuff. I started politely to tell him the story of the invoice, and he decided to transfer me to the payments dept. With an irritation on he’s voice (did I interrupted him from a BJ’s or something ? ) he made the forwarding. Again a lady, irritated and shouting at me; I haven’t said a word yet, but I was already yelled at. WTF! Again, I started to explain the invoice story, but the lady, with a more aggresive and much more irritation in voice than the previous men, decided to interrupt me 3 times, just without reason. As if I was GARBAGE, not client.., After finishing the story, the lady shouted at me: what do you want from me, this is an invoice problem, why did you get here. Ofc, I asked for the invoice phone interior number, and also for the invoice value, which she could tell me. Again, no presentation, no hello, no how may I help. WTF is wrong with the people there? and WTF do you have against your clients RETIM Timisoara? Why do you treat us so bad ? Having the monopol over the garbage market doesn’t give you the right to have grumpy employees that shout just when they answer the call, and ignore you when you seat in the clients chair.
Conclusion: I know I used and abused of this word in the article, but WTF is wrong ? Is anyone responsable for this situation (I’m already guessing not, but what the heck)? Long live and prosper Timisoara and the garbage monopol! I love you RETIM, keep it up the same way, we, your clients, just LOVE to be treated as garbage!
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